Product Description
In this time of global communication, it is increasingly important to be able to relate to others, especially if one does a job that concerns dealing with the public. The authors discuss the need to equip local police bodies with a few instruments for internal and external communication, considering these to be useful elements to guarantee the good operation of the service and to safeguard the image of an institution that has always been very close to the citizen. How to relate correctly to one’s colleagues, superiors and subordinates, how to avoid confrontation and handle interpersonal relations in the workplace, how to handle conflicts with the public, how to bring to the attention of the public at large the great professionalism of the local police body, how to handle attacks by the press, these are only a few of the subjects treated in this book with a concrete, straight-forward and pragmatic approach.